Terms & Conditions

The welbygardencentre.com.au website is owned and operated by Welby Garden Centre.


Welby Garden Centre reserve the rights to make changes to the Terms & Conditions at any time.


Welby Garden Centre requires that all users of this website adhere to the following Terms & Conditions.


By using this website, you agree that:


  1. Website Content


The material contained on this website is intended to provide general information only and may not be current, or up to date.


Whilst Welby Garden Centre endeavour to take care in maintaining this website, we do not warrant the accuracy, reliability, or completeness of this website content.


Website content is subject to change at any time, and may not be current when you view it.


All our products on this website are sourced from the same suppliers as our products sold instore. Whilst we endeavour to provide plants that are as close to possible as the images provided on this website, there may be slight variations. No responsibilty will be accepted for these variations. 


Some variations may include:

- Colour variation may occur between shipment batches. Colour variation due to monitor display settings may also occur.

- Giftware may differ in size - measurements are approximates only, please allow 20mm variance in dimensions.

- Metal and timber products are not treated against aging. You must take care to protect your purchase according to your needs.

- Some natural products are created to appear aged or stressed. Slight variations are not considered defects.

- We reserve the rights to alter specific details when require, such as measurements.

- Garden products such as fertilisers, fungicides, wetting agents, manures, potting mixes and mulches have detailed information for use on their packaging. Please ensure that the recommendations and uses stated by the manufacturer are suitable for your needs.



  1. Copyright


This website is protected by copyright. All contents of this website are copyright of Welby Garden Centre unless otherwise stated.


This website content including without limitation all information, photographs, artwork, names, logos, and trademarks are the property of Welby Garden Centre. You are permitted to read the content, print extracts and make copies for your own personal use. For permission to reproduce any of the content, please contact nursery@welbygardencentre.com.au


Copyright @ Welby Garden Center 2020. www.welbygardencentre.com.au



  1. Privacy Policy & Data Collection


In operating the website, Welby Garden Centre may collect personal information about you within the meaning of the Privacy Act  1988 (Cth).


In order to properly process your order, we need to store your data and details. By placing an order with us, you agree to your data being processed by Welby Garden Centre and it's agents.


Your information will not be used for marketing purposes unless you elect to receive marketing information at the time of purchase. By consenting to receive marketing information, you may receive newsletters, offers, specials, email promotions and other material from time to time, directly related to Welby Garden Centre.



  1. Orders


As soon as Welby Garden Centre accepts your order, it is considered binding. All orders are subject to availability.


If you have ordered a product that is out of stock, we will endeavour to reorder the product as soon as the product becomes available. If the item is no longer available, we will contact you to issue a refund or replacement.


You are responsible for ensuring all ordering details and information are correct, and that the items are suitable for your requirements.


Please ensure you choose your products carefully, as no refund will be issued for incorrectly selected products.


Orders received after 1pm (EST) will be processed the following working day. 



  1. Delivery


All purchases can be collected from Welby Garden Centre, corner Bendooley Street & White Waratah Place, Welby, New South Wales, 2575.


Delivery is subject to receipt of full payment and delivery fee by Welby Garden Centre. Delivery fee may vary, $25 Bowral locality advised.



  1. Prices & Gift Vouchers


All prices are is Australian Dollars, and include GST.


Prices exclude delivery fee, unless otherwise stated. Prices are subject to change at any time at the discretion of Welby Garden Centre.


Gift vouchers are redeemable instore or online. Gift vouchers cannot be redeemed for a cash advance.


Please treat your gift voucher like cash. Lost or stolen gift vouchers may not be replaced or refunded.


When the purchase amount exceeds the gift voucher limit, you are responsible for paying the amount remaining.



  1. Cancellations and Returns


Please ensure you choose carefully, as we may not issue a refund for a simple change of mind.


Any orders cancelled after a confirmation email has been sent will incur a $15 administration fee.


Returns may be initiated by contacting Welby Garden Centre via email or phone. All returns will be assessed on an individual basis.


Returns must be packaged securely, free of damage and in their original packaging, where applicable. Proof of purchase must accompany the return.


Upon delivery, you are requested to visually inspect the items. Any visible defects must be reported to Welby Garden centre within three days. Welby Garden Centre take no responsibility for defects not reported within three days.


If you believe your product is unsatisfactory, please contact Welby Garden Centre as soon as possible.



  1. Jurisdiction/Governing Law


These Terms & Conditions are governed by the law in force in the state of New South Wales Australia, and the parties irrevocably submit to the non-exclusive jurisdiction of the courts of New South Wales for determining any dispute concerning the Terms & Conditions.